FAQ

How long does it normally take for an order to be ready?


This will depend on how detailed your design is. We work on the basis that once an order is received it will be with you within 10 working days inc delivery time. If an order is urgent we will endeavour to get it to you as soon as possible.




Is there a charge for delivery?


There is a £10 charge for posting & recycled packaging. For orders over £100 delivery is free.




I'd like a bespoke design, can you make it?


Yes! We thrive on creating unique, bespoke headpieces. Options Book an appointment where you can: - bring images & ideas of what you want created - try on different styles from our range of orignal, handmade headpieces - choose from a wide variety of colours, styles, shapes & sizes Alternatively, contact us via email or by telephone & we can discuss your hat/fascinator requirements in fine detail. Look at our online designs & view the headpieces we aspire to craft on Pinterest.




How do I know how much my hat will cost?


The shop section of our website gives you an idea of our prices. If you require a product from our shop range in a different colour the price will not change. Bespoke pieces will be individually priced based on your specification as there are many factors to consider, for example, the size of the piece, the amount of fabric used, additional adornments, whether a veil (birdcage) is required etc When you are happy with the design the price given at that time will not change throughout the design process unless you make changes ie want something added or taken away.